I will never get sick of watching these two brilliant goals..
Kuyt's Brilliance
Pennant's Hotshot
Thursday, January 25, 2007
Tuesday, January 23, 2007
Go The Extra Mile For Service
CURRENT MUSIC: ZHUAN SHU TIAN SHI by TANK
The GEMS movement, which stands for 'Go the extra mile for service' was meant to improve service levels in Singapore. I wonder how the campaign is doing right now.
As a service representative (I'm working part-time currently) myself, I hate to say that I will not go the extra mile for service, simply because the customer won't go the extra mile to be nice to us service representatives. If the customer presents himself/herself in such a rude manner, how do you expect me to give you good service? In such scenarios, expect me to be hostile to the customer, simply because I don't need such a arrogant buyer to patronize the shop. He/She can take the filthy money and spend it elsewhere.
In sales, it is true that we are 'high-class beggars' in a sense, because ultimately if customers refuse to buy your goods, as a boss of the shop, you probably will be threadin in deep shit. But that doesn't mean customers can do what they want right? Why can't some idiotic customers just learn to be more polite towards the salesperson and if need be, bargain in a mild-mannered way?
My colleague was an unlucky victim of an Australian customer in the shop today, who was fuckin rude to start in the first place, and he named a last price immediately for the suitcase he wanted which was ridiculously low and barely above its cost price. When my colleague refused to give in to his demands, he raised his voice and said he'd take the suitcase now, but he will never return to patronize the shop ever again. According to my colleague and aunt, they said he was a familiar face and the former remembered him coming back weeks ago saying the same thing. HOW COME HE IS BACK IN OUR SHOP PURCHASING SUITCASES IF HE SAID HE DIDN'T WANT TO RETURN? Obviously he is such a shameless loser who does not keep to his word and is one very very unreasonable customer.
As a customer, if you want good service, you must be polite to start with.. it's a two-way thing. Too bad some idiots just don't get the point.
Talking about attitude, I'm still feeling upset about a certain friend's 'cannot be bothered' attitude. The way he conveyed his message to me via SMS was shocking to say the least...I really thought he was kinda rude. If hez readng this I hope he can sit down and think about it.
Maybe he just didn't think his SMSes were, sort of, insensitive. And he needs to know I'm working as a salesperson which means he should stop calling me because it's not nice for my colleagues to see me on the phone when I'm supposed to be at work. It's not *** you know.
The GEMS movement, which stands for 'Go the extra mile for service' was meant to improve service levels in Singapore. I wonder how the campaign is doing right now.
As a service representative (I'm working part-time currently) myself, I hate to say that I will not go the extra mile for service, simply because the customer won't go the extra mile to be nice to us service representatives. If the customer presents himself/herself in such a rude manner, how do you expect me to give you good service? In such scenarios, expect me to be hostile to the customer, simply because I don't need such a arrogant buyer to patronize the shop. He/She can take the filthy money and spend it elsewhere.
In sales, it is true that we are 'high-class beggars' in a sense, because ultimately if customers refuse to buy your goods, as a boss of the shop, you probably will be threadin in deep shit. But that doesn't mean customers can do what they want right? Why can't some idiotic customers just learn to be more polite towards the salesperson and if need be, bargain in a mild-mannered way?
My colleague was an unlucky victim of an Australian customer in the shop today, who was fuckin rude to start in the first place, and he named a last price immediately for the suitcase he wanted which was ridiculously low and barely above its cost price. When my colleague refused to give in to his demands, he raised his voice and said he'd take the suitcase now, but he will never return to patronize the shop ever again. According to my colleague and aunt, they said he was a familiar face and the former remembered him coming back weeks ago saying the same thing. HOW COME HE IS BACK IN OUR SHOP PURCHASING SUITCASES IF HE SAID HE DIDN'T WANT TO RETURN? Obviously he is such a shameless loser who does not keep to his word and is one very very unreasonable customer.
As a customer, if you want good service, you must be polite to start with.. it's a two-way thing. Too bad some idiots just don't get the point.
Talking about attitude, I'm still feeling upset about a certain friend's 'cannot be bothered' attitude. The way he conveyed his message to me via SMS was shocking to say the least...I really thought he was kinda rude. If hez readng this I hope he can sit down and think about it.
Maybe he just didn't think his SMSes were, sort of, insensitive. And he needs to know I'm working as a salesperson which means he should stop calling me because it's not nice for my colleagues to see me on the phone when I'm supposed to be at work. It's not *** you know.
Saturday, January 13, 2007
Need (nēd)
CURRENT MUSIC: YUAN LAI AI QING ZHE ME SHANG by GIGI LEUNG
I was travelling back home on the MRT when I gazed around and one of the MRT signs caught my attention: You know those two-seater areas? Therez always these signs which read - "Please give up your seat to those who need it more than you do"..and the signs come with pictorials of the elderly and pregnant ladies..
That sentence went through my mind repeatedly as I questioned myself whether or not this was the best way to phrase the sentence...Let's go through it again one more time:
"Please give up your seat to those who need it more than you do"
What if I need the seat more than the pregnant women and the elderly? Does it still mean I have to give up my seat to those with white hair or those with big tummies? Let's check out the definition of need:
Assuming the word is a noun, we have..
You find the sacred seat in the MRT...beat the elderly to the seat. HAHA! Just as you thought you are goin to enjoy the comfort for the rest of the journey, you see two eyes staring at you....white-haired, wrinkled face, every feature you can imagine on an old man. Then you look to your opposite and see that stupid sign "Please give up your seat to those who need it more than you do". Would you give up your seat?
How do you measure whether you need it more, or whether the elderly needs it more? Not all old people need to sit down right...if that old man is actually a very healthy person and can afford to stand for a period of time...won't you need the seat more coz your legs might crack anytime? Does this mean you still need to give up your seat to him just because of his age?
What would you do, would you heck it and let others stare at you for all they like since you think you need the seat more, or ultimately succumb to the what the sign is obviously trying to aim at? Come to think of it, the sign does not really state its case explicitly...does it?
A lot of bullshit in this entry right? Haha..whole lot of crap about the definition of need..I welcome any sort of comments..be it vile, constructive, negative or wadsoever.
I was travelling back home on the MRT when I gazed around and one of the MRT signs caught my attention: You know those two-seater areas? Therez always these signs which read - "Please give up your seat to those who need it more than you do"..and the signs come with pictorials of the elderly and pregnant ladies..
That sentence went through my mind repeatedly as I questioned myself whether or not this was the best way to phrase the sentence...Let's go through it again one more time:
"Please give up your seat to those who need it more than you do"
What if I need the seat more than the pregnant women and the elderly? Does it still mean I have to give up my seat to those with white hair or those with big tummies? Let's check out the definition of need:
Assuming the word is a noun, we have..
- A condition or situation in which something is required or wanted: crops in need of water; a need for affection.
- Something required or wanted; a requisite: "Those of us who led the charge for these women's issues ... shared a common vision in the needs of women" (Olympia Snowe).
- Necessity; obligation: There is no need for you to go.
- A condition of poverty or misfortune: The family is in dire need.
You find the sacred seat in the MRT...beat the elderly to the seat. HAHA! Just as you thought you are goin to enjoy the comfort for the rest of the journey, you see two eyes staring at you....white-haired, wrinkled face, every feature you can imagine on an old man. Then you look to your opposite and see that stupid sign "Please give up your seat to those who need it more than you do". Would you give up your seat?
How do you measure whether you need it more, or whether the elderly needs it more? Not all old people need to sit down right...if that old man is actually a very healthy person and can afford to stand for a period of time...won't you need the seat more coz your legs might crack anytime? Does this mean you still need to give up your seat to him just because of his age?
What would you do, would you heck it and let others stare at you for all they like since you think you need the seat more, or ultimately succumb to the what the sign is obviously trying to aim at? Come to think of it, the sign does not really state its case explicitly...does it?
A lot of bullshit in this entry right? Haha..whole lot of crap about the definition of need..I welcome any sort of comments..be it vile, constructive, negative or wadsoever.
Thursday, January 11, 2007
ORD Thoughts
CURRENT MUSIC: KISS ME GOODBYE by ANGELA AKI (FINAL FANTASY XII THEME)
It has been a long long 2 years to say the least, and I'm grateful that it has finally ended. To say that time flies would have been incorrect, but indeed I could still recall the moment when I was still lamenting on my first day after being enlisted that serving NS was a total waste of my time, my youth and wadever. And right now, that pink IC which smelled so good is back in my wallet! Haha...ORD LOH!!! Embrace 2007!
2007 has not been a good start for me in terms of $$ haha...lost quite alot in soccer betting and as eager I am as to recoup my losses, I know I must be patient and wait for the right chance to bounce back haha...anyway, back to the main topic:
I just wanna take this chance to thank some ppl in my camp for these 2 years for making my life so interesting and vibrant, you guys have been my greatest buddies and hope we do keep in touch in the times ahead...
Henry, lover of Agnes
Sounds cliche, but you have been a great friend really. You better be honoured that you are first on my thank-you list, haha but really...I enjoyed 'bullying' you and you also inspired me to take up tennis. OK lar, you may be better than me in terms of tennis but that's about it haha.. Outings with you, the twins and Hian Liang have been great. And thanks for the rides home after our tennis sessions...Buying soya bean for me at times in office and in return you steal my jacket to wear in office rite. See? I knew you had an ulterior motive! Haha..but I know you gonna leave soon for Aussieland to pursue your medicine studies and that totally sucks. Which means I can't thrash you in tennis already moppet. You better remember me because if you don't, I'll KILL U! And please don't deny you like Agnes because I know you do! Haha, anyway just wanna say that without you, 2 years would have been slow coz there no one I can bully! =)
The famous twins, Jiv/Jay
Well loved in VJ and well loved in *** as well. It's a shame I only got to know you guys more in *** but it's never too late. Jiv, you have been a crazy guy to hang out with, and I'm sure we enjoyed bullying Henry..Haha don't think I dunno, you act hardworking in *** only, actually u have been slacking all these while and surfing forums rite? Haha u slacker! Delegate your work to Mark think I dunno! =) And dun worry coz u'd get laid pretty soon! When you go overseas to study I'm sure you will be so popular among the girls coz of your chest hair and cheeky characteristics, you will find yourself spoilt with choices haha! As for Jay, SOTY!!! Forever dedicated in wadever you do, it has been a pleasure knowing you. Your unselfish attitude and generosity has really impressed me. Thanks for always booking the tennis courts for us to use, look forward to meeting up with you twins soon again! It'd be fast, ORD LOH!
Shaun, Workaholic in the day, party animal in the night
My fellow colleague in my department and it has really been my privilege to work with you. This man is crazy. He is so organised with his work (which earned him the title SOTY 2005) that I can't believe he says he is so stressed in SMU right now. Haha...anyway thanks for visiting me near my ORD and such a pity I won't be able to be you schoolmate at SMU...But do keep in touch!
Hian Liang, Slacker Club President
You must be enjoying your bloody time in Edinburgh right now brudder! Still remember I dared you to lie down right at the centre of the bridge at Clarke Quay for 5 minutes? Can't believe you did it for $10 man...all was well worth it! All the people who passed by tot u were nuts! HAHA..been great slacking and hanging around with you...stay cool and remember to contact me when you return!
ZhongZheng, King of Pang Seh
Oh yes you always pang seh one lor.. lazy ass..raining den dun wan to come out of your house..haha..and I dunno why you love flirting with Henry in office everyday. Go toilet also must go together. Haha..anyway you too are going to ORD soon, so all the best and keep in touch!
Tech Support and Simon
My bowling khakis! Haha...and I will definitely miss those late night drive arounds to eat supper, play pool, go KTV..must have such outings again soon! To Victor, thanks for always burning TVB Dramas for me I really love TVB shows! To Albin and Weide, thanks for always being so nice and always letting me slack in tech support room and everything! And of course Simon, thanks for being the never-complaining driver during our late night outings! Forever BRUDDERS!
Like to thank all those people whom I didn't mention too, like Benison(thanks for the Emma Watson portrait! I think I still have it with me!), Sherman, Dhruv and alot of other past seniors who really helped me settle in *** along the way. Thanks Tracy, Chye Joo, Ivan, Chye Ping and Mike for being very nice regulars and offering me food occasionally, I too deeply appreciate it.
To those I absolutely disliked(I won't use 'hate' because that's too strong a word to use), I won't mention my grudge against you but these idiots are only a rare minority so don't worry because if I say hello to you if I see you in office you are probably not on my 'dislike' list.
Anyway,
ORD LOH!
It has been a long long 2 years to say the least, and I'm grateful that it has finally ended. To say that time flies would have been incorrect, but indeed I could still recall the moment when I was still lamenting on my first day after being enlisted that serving NS was a total waste of my time, my youth and wadever. And right now, that pink IC which smelled so good is back in my wallet! Haha...ORD LOH!!! Embrace 2007!
2007 has not been a good start for me in terms of $$ haha...lost quite alot in soccer betting and as eager I am as to recoup my losses, I know I must be patient and wait for the right chance to bounce back haha...anyway, back to the main topic:
I just wanna take this chance to thank some ppl in my camp for these 2 years for making my life so interesting and vibrant, you guys have been my greatest buddies and hope we do keep in touch in the times ahead...
Henry, lover of Agnes
Sounds cliche, but you have been a great friend really. You better be honoured that you are first on my thank-you list, haha but really...I enjoyed 'bullying' you and you also inspired me to take up tennis. OK lar, you may be better than me in terms of tennis but that's about it haha.. Outings with you, the twins and Hian Liang have been great. And thanks for the rides home after our tennis sessions...Buying soya bean for me at times in office and in return you steal my jacket to wear in office rite. See? I knew you had an ulterior motive! Haha..but I know you gonna leave soon for Aussieland to pursue your medicine studies and that totally sucks. Which means I can't thrash you in tennis already moppet. You better remember me because if you don't, I'll KILL U! And please don't deny you like Agnes because I know you do! Haha, anyway just wanna say that without you, 2 years would have been slow coz there no one I can bully! =)
The famous twins, Jiv/Jay
Well loved in VJ and well loved in *** as well. It's a shame I only got to know you guys more in *** but it's never too late. Jiv, you have been a crazy guy to hang out with, and I'm sure we enjoyed bullying Henry..Haha don't think I dunno, you act hardworking in *** only, actually u have been slacking all these while and surfing forums rite? Haha u slacker! Delegate your work to Mark think I dunno! =) And dun worry coz u'd get laid pretty soon! When you go overseas to study I'm sure you will be so popular among the girls coz of your chest hair and cheeky characteristics, you will find yourself spoilt with choices haha! As for Jay, SOTY!!! Forever dedicated in wadever you do, it has been a pleasure knowing you. Your unselfish attitude and generosity has really impressed me. Thanks for always booking the tennis courts for us to use, look forward to meeting up with you twins soon again! It'd be fast, ORD LOH!
Shaun, Workaholic in the day, party animal in the night
My fellow colleague in my department and it has really been my privilege to work with you. This man is crazy. He is so organised with his work (which earned him the title SOTY 2005) that I can't believe he says he is so stressed in SMU right now. Haha...anyway thanks for visiting me near my ORD and such a pity I won't be able to be you schoolmate at SMU...But do keep in touch!
Hian Liang, Slacker Club President
You must be enjoying your bloody time in Edinburgh right now brudder! Still remember I dared you to lie down right at the centre of the bridge at Clarke Quay for 5 minutes? Can't believe you did it for $10 man...all was well worth it! All the people who passed by tot u were nuts! HAHA..been great slacking and hanging around with you...stay cool and remember to contact me when you return!
ZhongZheng, King of Pang Seh
Oh yes you always pang seh one lor.. lazy ass..raining den dun wan to come out of your house..haha..and I dunno why you love flirting with Henry in office everyday. Go toilet also must go together. Haha..anyway you too are going to ORD soon, so all the best and keep in touch!
Tech Support and Simon
My bowling khakis! Haha...and I will definitely miss those late night drive arounds to eat supper, play pool, go KTV..must have such outings again soon! To Victor, thanks for always burning TVB Dramas for me I really love TVB shows! To Albin and Weide, thanks for always being so nice and always letting me slack in tech support room and everything! And of course Simon, thanks for being the never-complaining driver during our late night outings! Forever BRUDDERS!
Like to thank all those people whom I didn't mention too, like Benison(thanks for the Emma Watson portrait! I think I still have it with me!), Sherman, Dhruv and alot of other past seniors who really helped me settle in *** along the way. Thanks Tracy, Chye Joo, Ivan, Chye Ping and Mike for being very nice regulars and offering me food occasionally, I too deeply appreciate it.
To those I absolutely disliked(I won't use 'hate' because that's too strong a word to use), I won't mention my grudge against you but these idiots are only a rare minority so don't worry because if I say hello to you if I see you in office you are probably not on my 'dislike' list.
Anyway,
ORD LOH!
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